Viatalk Issues

Since starting with Viatalk about 1.5 years ago, we’ve experienced irregular, sometimes spotty service and call quality. A few times more recently we’ve experienced either no service or all calls going to voicemail…not good.

Here’s the most recent ticket I submitted:

Author Contents
Scott Kuhn

Posted on 02 Aug 2008 02:25 PM


All incoming calls since yesterday afternoon are going to VM with no ringing at all.
Scott Kuhn

Posted on 02 Aug 2008 02:39 PM


Tried turning off VM, only get busy signal. But can call out.
Scott Kuhn

Posted on 02 Aug 2008 02:51 PM


Appears an issue with proxy. Was that changed with the recent updates? Changed back to SJ proy, and it now rings again. This lack of redundancy/failover is ridiculous.
Tanya Runyon Fowler

Posted on 08 Aug 2008 02:59 PM


Hello,

I see that you are currently on our Galvatron server. Since moving to this server, have you continued to have trouble with the routing of inbound calls? Please provide a status update at your convenience. Thank you.

Tanya Runyon Fowler
ViaTalk Support

Scott Kuhn

Posted on 08 Aug 2008 03:01 PM


That’s the one it HAD been on, but unless a config change was pushed to it, I had to change to one of the San Jose servers to work.

Notice that it took 6 days to get a response to the service request. Thus far the worst response, I believe. Not terribly happy.

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