Dear Comcast…

20 July 2011

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This afternoon, my internet went down. Well, actually that’s what we assumed. See, we’d all left the house (which also houses my business with my Business Class internet, and I got a call from my wife when she returned. Got home, power cycled the modem a few times without change. So called up my Business […]

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Best Buy, *FINAL* Update…

8 July 2011

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It. Is. Finished. The saga is officially over. Original story | Update 1| Update 2 | Update 3 | Update 4 | Update 5 So the last update ended with me emailing the contact at the Executive Resolution Team, asking for clarification on the policy that the general manager had attempted to use when I […]

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Best Buy Update, Almost Final Edition…

7 July 2011

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Original story | Update 1| Update 2 | Update 3 | Update 4 The first, and major, battle of the war has been won. The laptop was returned without further incident. However…that’s not quite the end. I’ve now asked the contact on the Executive Resolution Team for clarification on the policy the general manager tried […]

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Best Buy Update, Post Independence Day Edition

5 July 2011

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Original story | Update 1| Update 2 | Update 3 Ok, so after checking in the system on Saturday, was told it would be done that day or Tuesday, and then would hear from them. It’s Tuesday, and guess what? Not a peep….so the saga continues.

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Best Buy Update, Saturday Edition

2 July 2011

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Update 1 | Update 2 | Update 3 Got a call while at the new Transformers movie this afternoon with Sammy. And even *I* did not answer the call.  Mainly because I didn’t recognize the number. It must have been someone in local management as I was told about by the Executive Resolution Team. Anyway, […]

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Best Buy Update, Friday Edition…

1 July 2011

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To catch folks up to date: Update 1 || Update 2 I hadn’t heard back after yesterday’s response from a member of the Executive Resolution Team, the long holiday weekend coming, and with the window for my return of the laptop coming up quickly (Sunday), I emailed back. Will I be hearing back from the […]

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Best Buy Update…

30 June 2011

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There’s some movement. (For those who hadn’t yet read, the full story is here). This morning I got an email from a member of the Executive Resolution Team, introducing himself, apologizing for the situation, telling me they are looking into it, and giving me his contact info. I emailed back later saying that I was […]

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Best Buy and The Asinine Argument…

29 June 2011

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To say I am unhappy with my recent experience with Best Buy is an epically understated understatement. But I will relay the information calmly and fairly, because I believe that this particular manager is absolutely wrong, and frankly do not believe that what she passed on as policy is in fact policy. On Sunday afternoon, […]

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Day 2 of No More Buying Coffee…

24 June 2011

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Today is Day 2 of No More Buying Coffee. Why, you ask? Well, you see, last Saturday morning, my rough and tumble Lenovo notebook died. Well, in tribute to The Princess Bride, it was only mostly dead. But the laptop is my lifeblood, so I need a replacement. Another custom-configured Lenovo looked like it would […]

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Business Networking vs Social Media…

14 May 2011

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Been plugging along on this post over past week or so…hope it’s at least somewhat coherent. For years, even before starting my own business, I’d been invited to and even visited different business networking groups. And as a disclaimer, I will readily admit that I have not been to all types, and that some groups […]

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