Viatalk Issues

Since starting with Viatalk about 1.5 years ago, we’ve experienced irregular, sometimes spotty service and call quality. A few times more recently we’ve experienced either no service or all calls going to voicemail…not good.

Here’s the most recent ticket I submitted:

Author	Contents
Scott Kuhn	Posted on 02 Aug 2008 02:25 PM All incoming calls since yesterday afternoon are going to VM with no ringing at all.
Scott Kuhn	Posted on 02 Aug 2008 02:39 PM Tried turning off VM, only get busy signal. But can call out.
Scott Kuhn	Posted on 02 Aug 2008 02:51 PM Appears an issue with proxy. Was that changed with the recent updates? Changed back to SJ proy, and it now rings again. This lack of redundancy/failover is ridiculous.
Tanya Runyon Fowler	Posted on 08 Aug 2008 02:59 PM Hello, I see that you are currently on our Galvatron server. Since moving to this server, have you continued to have trouble with the routing of inbound calls? Please provide a status update at your convenience. Thank you. Tanya Runyon Fowler ViaTalk Support
Scott Kuhn	Posted on 08 Aug 2008 03:01 PM That’s the one it HAD been on, but unless a config change was pushed to it, I had to change to one of the San Jose servers to work.

Notice that it took 6 days to get a response to the service request. Thus far the worst response, I believe. Not terribly happy.

Since starting with Viatalk about 1.5 years ago, we’ve experienced irregular, sometimes spotty service and call quality. A few times more recently we’ve experienced either no service or all calls going to voicemail…not good. Here’s the most recent ticket I submitted: Author Contents Scott Kuhn Posted on 02 Aug 2008 02:25 PM All incoming calls…