Tag: customer service

Apparently First Citizens is not used to the questioning of their policies. As happened last month, I noticed another charge on my business account today, labeled in the details only as “miscellaneous” and inquired about it. Actually, I did more than inquire. I wrote Lists only as “miscellaneous” fee–can I get a better description? If…

This illustration is courtesy of First Citizens Bank. They purchased the FDIC-closed Venture Bank out of Lacey, WA a year ago. I loved Venture, so First Citizens has a high bar set for them, which they have not only missed, more kinda limboed under. The following story is a great example of why more companies…

Our bread machine died. We’ve had for quite some time, and use if often, especially with Maddie’s dairy allergy…since virtually no store-bought bread is dairy-free…and those that are are WAY too expensive (for a loaf of bread). But let me back up. The machine didn’t really die. There’s a piece that comes up through the…

Got another letter from Kenneth Cole’s Client Services Department today. Am assuming it is a result not just of the original letter, but some of the visits to the blog since the original post. If that’s the case, it is good and shows that Kenneth Cole is doing some sort of brand monitoring. Unfortunately, it…

Despite someone from Kenneth Cole corporate visiting the blog, there’s been no other response from them. However, I contacted Nordstrom via twitter yesterday. At first, was a little disappointed, since I was basically referred to their Customer Service. Then contacted customer service…and was referred to the store manager. At that point I was growing frustrated.…

Late last year, I purchased a pair of Kenneth Cole shoes. By far the most comfortable shoes I’ve ever worn. Love them. But early this year, the stitching that attaches the sole to the uppers at the toe began coming undone on one of them, then the other. (And no, my wear pattern isn’t at…